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Order queue
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Counts cover all matching live orders across every page. Categories can overlap. Unresolved work remains visible after archiving or completion.
Review payment cases, including unmatched payments · count unknown · Supplier authorizations and operations
Training is isolated from real orders. No payment, stock reservation, supplier purchase, postage, refund or email is created.
Archiving changes this private queue only; it does not cancel, refund or restock an order. The task queue keeps unresolved obligations visible even when an order is archived or marked complete. New cancellation or return requests reopen those orders.
Store operations
Legacy operations counts cover unarchived, incomplete real orders. Use the task queue above for unresolved obligations across all live orders.
Dispatch needs review means a paid order still has unshipped items more than two days after payment was recorded. Check the supplier’s order acceptance, promised handling time and tracking. Partial shipments can remain in this queue. This is an owner reminder, not a shipping guarantee.
Shipping quote requests, product enquiries & back-in-stock requests
Open a product, verify availability, then email the customer. Mark contacted only after sending your reply; resolve when the request is complete. Back-in-stock requests do not reserve inventory or create an order.
Shipping quote requests come from customers in Alaska, Hawaii, U.S. territories, military addresses and reviewed countries. Get the shipping cost for the address shown, then email the total with a checkout link. No payment is taken until the customer pays that link.
Payment protection and disputes
Review the actual claim and provider deadline. Evidence drafts and internal decisions do not submit a case, refund a payment, or purchase goods.
Direct Store review moderation
Publish genuine purchase feedback regardless of rating. Reject only documented privacy, spam, abuse, duplication or unrelated content. Customer withdrawal always removes publication permission.
Customer order emails
Resend sends payment confirmation, shipment and tracking, confirmed delivery, cancellation, return receipt and refund updates. Training never sends email. Delivery emails currently require an owner to confirm actual delivery evidence; automatic carrier delivery updates are not connected.
Order details
Supplier shipping setup
Product measurement records are dimensions and weights imported for specific supplier offers. They are not shipments, purchased labels or proof of packed parcel size. Only records labeled measured packed parcel can support merchant-label carrier quotes. Warehouse checkout currently uses supplier-rate estimates.
Sold items on other channels
Review actual marketplace payment and fulfillment. This is an internal log: enter tracking and delivery updates in the marketplace too. Local pickup and already-fulfilled orders have their own steps.